Lodge a Complaint now by Clicking here.

Central Bank of the UAE is a regulatory authority over banks, exchange houses, finance and investment companies. If there is a complaint regarding any of the above mentioned institutions operating in the UAE, we will be able to assist you.

If the complaint is in the court of law, the Central Bank will not be able to help.

Before filing a complaint with the Central Bank, every effort should be made in order to settle the matter directly with the concerned bank or financial institution.

A complaint could be filed either Online or by a visit to any of the Central Bank branches.

Upon receiving the complaint, a reference number will be assigned to the complaint and the Central Bank will start immediately investigating the complaint with the concerned financial institution.

The Central Bank will officially notify the complainant of the result of its investigation, however the Central Bank may not have the authority to resolve all types of complaints.

Please note that this system is also available to banks and other financial institutions to file a complaint about services offered to them by the Central Bank.

You may submit your Complaint now by Clicking here.

Complaints and Suggestions Section:
Direct telephone:	02- 6915290 / 02- 6915453
Fax No.:	02-6916004
E-mail:	complaint@cbuae.gov.ae