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Know Your Rights
The Central Bank of the UAE’s (CBUAE), Consumer Protection Department works each day to uphold the highest levels of customer satisfaction with the many organisations and services under the CBUAE’s supervision.
The Know Your Rights platform is a dedicated digitised service where consumers can share their comments and complaints related to licensed financial institutions (LFI).
Using the Know Your Rights service
Where possible, we advise consumers to attempt to settle any complaint directly with the relevant LFI.
If the matter is not resolved within 30 days, or if you are not satisfied with the outcome, you can access the Know Your Rights service in a number of ways:
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Online portal
Click this link to log in to a digital portal where you can submit your complaint for one of our team members to assist you.
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CBUAE Consumer Happiness Centre
Visit the Centre at the CBUAE Head Office, King Abdullah Bin Abdulaziz Al Saud St, Al Bateen, W34 Abu Dhabi, Monday to Thursday from 9AM to 2:30PM.
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Contact Centre
The option to submit a complaint is offered to People of Determination and/or seniors only.
Call: 800 CBUAE (22823) Monday to Thursday from 9AM to 2:30PM and Friday 9 AM to 11 AM.
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The Central Bank of the UAE Complaints Services
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Last updated on: Tuesday 09 August 2022
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