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Submit a complaint against licensed financial institution

Receiving complaints against licensed financial institutions

Raise your complaint to the respective LFI first, if not attended within 30 days or you are not satisfied with the proposed resolution, you may approach CBUAE and log a complaint in our Website / Consumer Happiness Center / Call Centre ( This option is acceptable for People of determination / Seniors only )

the provided information (consumer data/supporting documents) must be matching with the LFI records; The complaint must not be repeated, or be presented before a court, and it must be within the CBUAE regulatory mandate.

30 days post registration for compline

Total transactional number

Service Name

Submit a complaint against licensed financial institution

Service Category

Banking Services

Service Type

Individual Services

Last updated on: Monday 28 November 2022

Total visitors 4141