Escalation of the complaint to the Insurance Disputes Committee
Receiving requests to escalate disputes against insurance service providers
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Target Audience:
A person to whom the rights of the insurance contract were initially acquired or to whom these rights were legally transferred (customers who were not satisfied with the resolution of the insurance complaint)
After processing the complaint filed with the Central Bank of the UAE and you are not satisfied with the final resolution of the complaint, you can escalate the complaint as a dispute, for consideration by the Insurance Dispute Resolution Committee.
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Service Fees:
N/A
After processing the complaint filed with the Central Bank of the UAE and you are not satisfied with the final resolution of the complaint, you can escalate the complaint as a dispute, for consideration by the Insurance Dispute Resolution Committee.
*As for the application platform, it is available 24 hours a day, all year round. *For the call center, it is available Monday to Thursday from 9 am to 2:30 pm, and Friday from 9 am to 11 pm
Total transactional number
Service Name
Escalation of the complaint to the Insurance Disputes Committee
Service Category
Insurance Services
Service Type
Individual Services
Last updated on: Thursday 02 February 2023
Total visitors 2996
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